As a manager of technical program management leading the Oracle Analytics Cloud (OAC), Fusion Data Intelligence (FDI), and AI Data Platform (AIDP) Incident Commander team, I lead high-performing incident managers responsible for restoring business-critical services for enterprise customers worldwide. My focus is on driving operational resilience, accelerating incident resolution, strengthening cross-functional collaboration, and building processes that improve customer experience at scale. With over a decade of experience across TCL, Vodafone, Amazon, and Oracle, I have built expertise in cloud operations, large-scale incident management, program management, stakeholder leadership, and operational excellence. My career has evolved from network operations into leading global incident response programs, managing high-severity customer incidents, and driving continuous improvements that reduce operational risk while increasing service reliability. I believe the best incident is the one that never happens. Beyond leading critical incidents, I focus on identifying recurring patterns, eliminating root causes, improving operational processes, and enabling teams to make faster, data-driven decisions. Whether managing a global escalation, driving executive communications, or leading cross-functional initiatives, I prioritize clarity, ownership, and execution. Alongside my operational leadership, I am passionate about the practical application of artificial intelligence in business. Through the Executive Programme in AI for Business at IIM Lucknow, I actively explore how generative AI can improve decision-making, automate workflows, increase productivity, and transform enterprise operations. I enjoy translating AI concepts into real-world business outcomes that create measurable value. I am recognized for remaining calm during high-pressure situations, building trust across global stakeholders, mentoring teams, and delivering results through collaboration, structured execution, and continuous improvement. Certifications: * Oracle Cloud Infrastructure – Generative AI Professional * Oracle Fusion Data Intelligence Implementation * ITIL 4 Foundation * PRINCE2 Practitioner * PRINCE2 Foundation * PMP Training Program Completed * Cisco Certified Network Associate (CCNA) Leadership Development * Leadership Communication Skills * Lead with Impact * Leading High-Performing Teams Achievements 🎓 Executive Programme in Project Management—IIM Lucknow (2023) 🎓 Executive Programme in Artificial Intelligence for Business—IIM Lucknow (2026)