I present myself as a results driven Learning & Development Professional with an extensive background in deploying various learning methodologies i.e. Instructor Led, Web Based Training, Bite Sized Learning and Self-Directed Learning as well as initiate training programs and enable professionals to have diverse and global path for continued lifelong learning. A major chunk of my 15+ years of experience has been at various organizations, where I have acquired expertise in organizational turnaround in terms of deploying and facilitating training sessions, promoting D&I initiatives, enhancing learning & engagement processes, productivity, quality & efficiency and knowledge pool enrichment while providing seamless services to the company’s clients. My passion lies in managing Behavioral/ Soft Skills training programs, evolving training methodologies, preparing inclusive training aids and designing & delivering trainings. I have been accredited with tangible business outcomes; some of my key highlights include: ✪ Learning Modernization (Onsite Project) from Jun’20-Oct’20 : Created/Co-created multiple virtual learning platforms to drive learning and engagement across Band A,B and C Levels ✪ Managed "Excellencia" Training Program on Pre-process, Technical and Soft Skills for 3 months which covered 400+ colleagues for BBH Process; managed marketing, training calendar, logistics, rosters, MIS, newsletter to all colleagues and training effectiveness analysis to the leadership ✪ Traffic Light Monitoring Project (Onsite) - Improved business wide average call quality scores (one of the SLAs) from 81% to 86% within a span of three months by streamlining feedback mechanism, regularly conducting coaching, calibration, and refresher training sessions. As an individual, I am a goal-driven People Manager with an ability to guide the next level Executives in an effective manner; motivating individuals to excel in the learning process, ensuring colleagues remain well qualified to provide highest level of quality and service. Furthermore, I have also promoted service excellence, corporate value addition and continuous development of the process & resources. Strong and effective interpersonal and communication skills with an ability to interact professionally with a diverse group of clients, senior management professional and staff members. If you need my expertise , connect with me or drop me a line on LinkedIn or email at shaziaazmi2102@gmail.com for free consultation.