With a robust foundation in UX Design and a focus on emerging technologies like Generative AI, my journey has been a culmination of innovative problem-solving and strategic design. Over the past 6 years, I've led efforts in UX Research & Design, facilitating Design Thinking workshops to unearth and address complex challenges. In Freshworks, our team's mission is to deliver exceptional product experiences that resonate with users and align with the company's vision of transformative change. I bring a diverse perspective to the team, leveraging insights from Fortune 500 projects to drive user-centric solutions. My work involves crafting Customer Journeys, designing Proof of Concepts combining state-of-the-art tech, and designing solutions that are rooted in real-world needs. These experiences, combined with my proficiency in Design Strategy and tools like Figma, have been pivotal in delivering tailored solutions that enhance user engagement and satisfaction. CORE COMPETENCIES: Product Innovation, Product Development, User experience design - UX/UI, Visual Design, Design Analytics, Critical design thinking, Lean research methodologies, Design Ops & frameworks, Stakeholder management