Sharon A Ratna is a Product consultant for ManageEngine's ITOM suite that has helped IT teams in Fortune 100 worldwide for over 20 years. She researches and writes on technologies that develop, enhance, and simplify the current solution capabilities and new opportunities in the ITOM domain. With an exceptional understanding of marketing trends and consumer pain points, she works with the product management, development, and support teams to fine-tune and execute engaging marketing strategies. A passionate storyteller, in her free time she enjoys reading books and traveling.