👋 Hello and thanks for visiting my LinkedIn profile! 🎯 I am a Team Leader in banking, with over 3 years of experience at Kapital Bank's Customer Contact Center. I love delivering great customer service and leading high-performing teams. 💼 As a leader, I focus on creating excellent customer experiences and driving new ideas in financial solutions. I work well with different teams to improve processes and make operations more efficient. My analytical skills help me identify customer trends and develop targeted marketing strategies. 📈 My experience in customer service has given me a deep understanding of customer needs and behaviors. This knowledge is very useful in my IT business analytics journey, helping me turn customer feedback into actionable business requirements. By working closely with products and understanding their impact on user experience, I ensure that IT solutions meet the real needs of customers. 🔧 Recently, I completed the IT Business Analytics Certification at ATL Academy, where I contributed to the Navigator Mobile project. My roles included gathering and analyzing requirements, developing wireframes and mockups, creating the BRD, and conducting UAT. 🏆 My leadership philosophy is about mentoring and empowering my team to succeed. I believe continuous learning is important and encourage my team members to keep developing their skills. 🌟 I am always ready and motivated to expand my knowledge and explore new opportunities in different fields. 📩 Let's connect to explore potential collaborations or professional growth opportunities. Thank you for visiting my profile; I look forward to connecting! Best wishes, Shamkhal Edilzadeh