I'm a strategic Customer Success Leader with over 7 years of experience helping enterprise clients achieve measurable outcomes across SaaS, fintech, and conversational AI. I currently lead a team at Jio Haptik, where we focus on driving retention, product adoption, and long-term partnerships through proactive engagement and deep stakeholder alignment. Recognized as one of the Top 100 Global CS Strategists (2024) and leading the Customer Success Network Community – India, I’m passionate about elevating the role of customer success within organizations. I specialize in turning customer insights into actionable strategies, influencing product direction, and building programs that scale both value and advocacy. Above all, I believe great customer success is built on trust, outcomes, and the ability to evolve with our clients’ goals — and I’m building BeyondCX to help CSMs do exactly that https://www.linkedin.com/company/b-cx/