As a dedicated IT Operations Specialist with extensive experience in IT support, system administration, and troubleshooting, I am dedicated to delivering exceptional service and optimizing operational efficiency. I am committed to delivering top-notch results. From providing IT support for global organizations to leading warehouse operations, I've honed my skills in Active Directory, Microsoft 365, ITIL, Power BI, and network management. Key Highlights: • Technical Expertise: Skilled in IT services, including Active Directory, Microsoft Exchange, TCP/IP, LAN/WAN, and remote support. Certified in Microsoft 365 and ITIL. • Data Analytics: Proficient in Power BI and Excel, leveraging data science for actionable insights and operational improvements. • Operational Efficiency: Reduced system downtime and streamlined processes, enhancing team performance and implementing IT support improvements. • Customer Service: Managed service operations, resolved issues quickly, and maintained high satisfaction rates, including handling escalated complaints. • Leadership: Experienced in leading teams, training staff, and fostering a collaborative environment. As a Warehouse Supervisor at FodaBox, I managed operations, improved IT desktop support, and optimized workflow with detailed reports. At VCC India Pvt Ltd, I enhanced customer service and service desk efficiency. My roles at Unisys and Genpact further developed my technical expertise, focusing on IT support and issue resolution. I hold a Master’s in Data Science and Analytics from the University of Hertfordshire and a Bachelor’s in Computer Science and Engineering. I am also certified in Microsoft 365, ITIL, and advanced Excel data analysis. As a dedicated team player with strong technical and problem-solving skills, I am eager to leverage my expertise to drive improvement and make an impact. Let's connect to explore how we can achieve your business goals together. #ITOperations #TechnicalSupport #DataAnalytics #Microsoft365 #ITIL #ActiveDirectory #PowerBI #CustomerService #Leadership #ContinuousImprovement #TechExpert #SystemAdministration