With over ten years of experience in the IT industry, I am a passionate and driven Digital Technical Specialist at IBM, where I help enterprises achieve observability and monitoring of their applications and infrastructure using IBM Instana, an enterprise-grade observability platform. I have earned multiple certifications in Instana by IBM Sales, demonstrating my proficiency and expertise in this domain. I am motivated by the challenge of solving complex problems, delivering value to customers, and collaborating with diverse and talented teams. In my current role, I am responsible for generating leads, conducting demos, and closing deals with potential and existing customers across various industries, showcasing the benefits and features of IBM Instana. I also provide customer support, training, and feedback to ensure customer satisfaction and retention. Some of the skills that I use daily include IBM Instana, lead generation, new client acquisitions, and customer success. Previously, I was a Consultant Senior Sales Engineer at CEPTES Software, where I handled end-to-end sales of Salesforce solutions, including demand generation, cold calling, email campaigns, and demos.