A hands-on IT professional honing both technical & functional approaches while spearheading the execution of large-scale Information Technology Operations, Services, Infrastructure Management, & Deliveries across South West. As an IT leader, I oversee a 50+ member IT team that serves to a headcount of 5000+ across 100+ sites and plan IT directives to ensure that services comply with policies. Adept at driving end-to-end quality IT solutions, installation of all IT equipment, IT roadmaps & change management through a strategically planned approach. I have proactively managed important & time-sensitive security projects by developing innovative solutions to critical problems. Proficient in balancing stakeholder expectations by collaboratively working with cross-functional teams, architecting creative technology solutions & leveraging diverse methodologies, while aligning with the policies and procedures of IT standards & operational goals. Have been credited for orchestrating & driving the development and implementation of IT measures for the organization’s expansion & setup involving multiple partners, spanning multiple disciplines, geographic areas, & cultures, along with complying with the local standards as per the regional law & regulations. I am skilled at translating evolving industry risks into ambitious technology roadmaps and robust IT programs. A visionary who continually sharpens the organization’s IT maturity & aligns solutions with the organization's framework. Some of my key accomplishments are: - Deployed SDWAN at 100+ Sites within 4 months, improving site uptime from 95% to 99% - Enhanced user experience & CSAT from 5.5 to 8.2/10 - Generated direct savings > INR 3 Cr & indirect savings > INR 75 Cr YoY. - Increased internet uptime from 95% to 98% across 100+ sites - Reduced internet disconnection rate from 28% to 3% - Increased customer satisfaction (CSAT) from 5.5 to 8.1/10 over a period of 2 years. - Implemented policies resulting in IT Asset Compliance of 95% and Purchase Accuracy of 98%. - Remodelled service offerings and achieved service-level agreements (SLA) met of 95%. - Achieved an increase in employee satisfaction (ESAT score) from 7.5 to 9.5/10. - Ensuring business continuity during the pandemic with seamless access for more than 5000+ users. My key strength lies with my ability to apply methodologies as a Certified ITIL V 4.0, CCNA (RNS), CCNA(Security), CCIE (Security), NSE – 4, PMP, Agile Methodology, Six Sigma & Risk Management