Customer Success Leader | Top 200 Customer Success Strategist | MBA | Career Whisperer I am an accomplished Customer Success Director with over eight years of experience in account management and customer success, currently working with a leading talent intelligence platform. My expertise lies in building long-term relationships with CXOs of Fortune 500 companies, such as Facebook, Microsoft, Google, JPL NASA, KPMG, Bank of America, AutoZone, Davita, Ameriprise, and more. As a testament to my skills and dedication, I was recently granted the honor of Top 200 Customer Success Strategists in the world, recognized by Success Hacker and featured on the regional leader watchlist. This recognition highlights my ability to drive exceptional outcomes for global enterprise accounts, managing critical aspects such as renewals, upsells, and strategy discussions. Throughout my career, I have made a significant impact on both my company and my clients. I have delivered account management strategies that contributed to a 10X growth in my company's workforce (from 100 to 1,000 employees) and a 12X increase in revenue. By leveraging my expertise in upselling and cross-selling, I have increased account licenses and revenue by 5X in just one year. Additionally, I have helped my customers slash their training and digital adoption costs by 30%, while ensuring the continuation of services and enhancements in product. Alongside my professional achievements, I am a passionate community builder. As a general executive council member of the IIM Indore Alumni Association, I actively engage with a strong alumni group of 1,000+ in Bangalore and 10,000+ worldwide. Moreover, I am the founder of the IIM Women Community in Bengaluru, fostering a strong sisterhood of 800+ women leaders in Bengaluru and 10,000 worldwide. As a career whisperer, I have helped over 20 employees discover their true calling and reach their full potential. I am dedicated to mentoring and guiding others to achieve their professional goals and find fulfillment in their careers. If you're looking for a customer success leader who can drive growth, build lasting relationships, and deliver exceptional results, let's connect and explore how I can contribute to your organization's success. You can browse the links below for customer reviews of my work, speaker events, and LinkedIn recommendations from my reportees, colleagues, and managers.