As a Technical Support Engineer at Bridgenet Solutions, I provide help desk support and Microsoft 365 solutions to various clients across different industries. I have over 8 years of experience in IT service and deployment, working with Hitachi Systems and Axtrem in the past. I have acquired multiple certifications, including Azure Fundamentals and Outlook: Automating Your Email with Mail Rules. I have also completed a course on What Is Generative AI from LinkedIn. I have strong skills in office 365 administration, troubleshooting, and customer service. I am passionate about learning new technologies and applying them to solve real-world problems. I aim to deliver high-quality and efficient service to my clients.