SME ServiceNow platform. ✓ Provide domain, architecture, and the technical aspects of projects to the clients. ✓ Provide strategic recommendations around technical best practices of the platform & industry trends to clients. ✓ Analyze and estimate the time required to design, develop, and implement the technical solutions. ✓ Participate in requirement gathering meetings/workshops and provide inputs to the developers based on the requirements. ✓ Prepare flows/ workflows for overall solutions. ✓ Collaborate with stakeholders and members of the team. ✓ Share input and generate specialist points of view to the presales team. ✓ Interface with clients and customer’s technical teams as needed. ✓ Guide junior members of the team as and when required. ✓ Develop system documentation, including process flows, design documents, etc. ✓ Propose Integration with other tools whenever possible. ✓ Manage upgrade cycles. ✓ Implement new releases functionalities to help business users. ✓ Keep check of instance performance and purpose improvement to improve end user experience. Strong engineering professional with a Master of Computer Applications (MCA) focused in computer science and applications from Aligarh Muslim University.