• Worked in ServiceNow and created modules which people are using today. • Extensive experience in ServiceNow across multiple domains, including HRSD, COE, Platform, SPM, UXF, UI Builder, Predictive Intelligence, Performance Analytics and Flow Designer, contributing to the creation of widely adopted modules, frameworks, and components. • ServiceNow strategic advisor with experience in digital transformation, enterprise service management & service delivery consulting that spans a wide range of customers and markets. • A leader in ServiceNow advisory and transformation with strong knowledge of ServiceNow platform, industry trends and the challenges organizations facing today. • Experience in creating GenAI chatbot with ServiceNow Virtual Agent • Extensive experience in Practice Development, Business Development and Customer Success Consulting : Solution Demos, Road-mapping, POV/POC implementation, Proposal preparation, demonstrating Enterprise Service Management products, solutions and capabilities offered by ServiceNow. • Well versed with best practices to be followed in ServiceNow implementation, upgrades and support. • Specialization: IT Strategy, Digital Transformation, ServiceNow Strategy & Design, ITSM Process Advisory, ServiceNow Architecture.