Customer Success proponent for over 20 years with diverse global experience in problem-solving and driving Business Transformation while leading global teams under ambiguous situations, Consulting, Professional and Managed Services, Developing Strategies (Transition, offshore delivery, M&A), at companies like Salesforce, CSG, Convergys, Aricent. A business outcome-focused strategic Leader with executive management experience in various Industries Internet, Media, Communication, Support, Outsourcing and Offshoring. Specialized Skills: * Supporting business development, estimation and proposal, and management of contract schedules. * Successful global delivery of highly visible advisory engagements, transformation projects and implementations. * Led and drove (hands-on) Professional Services business to provide IS/IT Delivery, IT Support and Business Operations. * Successful implementation of multiple BSS OSS CRM Professional and Managed Services programs leveraging partners. * Delivering large E2E Enterprise Implementation, Migration and Service projects and handling the P&L ranging from USD 2Mn till USD 40Mn. * Operates with a consultative selling mindset by keeping customers' problems at the forefront and providing innovative solutions. * Service Transition and Partner Enablement * Delivery through Partners with Service Credits and Earn backs * High operational mindset and Service Delivery driven under stringent KPIs. * CXO Communication and prepping Execs for global meetings. * Building and retaining high-performance globally distributed teams. * SFDC all Clouds ( SaaS, PaaS and IaaS) Critical Incident and Escalation Management. * Delivering Digital Transformation, automation and Transition projects. Target: 7% YoY Savings * Building Senior Stakeholder and supplier/partner management relationships. * Firming up Offshoring Strategy, setup and managing Global Delivery Centre with large teams (over 100+) and serving multiple global clients with SLM Targets.