Satya is an experienced ITSM Process and Tool Consultant having a diverse knowledge of all minute level ITSM process architecture. Certified for the complete suite in ITIL and have handled complex Greenfield and Brownfield project across the globe and multiple business units. Have handled multiple transition and transformation projects in last 14 years. Currently working as Sr Business Analyst and Scrum Master for Service Now GRC specific to Vendor Risk Management. Recently worked in multiple cloud based transformation for next level ITSM and Customer Experience. Part of ServiceNow Business Consulting Practice for ITSM and Vendor Management. Very few among those who has completed the complete suite of ITIL V3 , ITIL 4 and SIAM certification.