Dedicated professional who transitioned into an observability engineer role from a Technical Support Engineer, bringing 9.5+ years of experience. Demonstrated expertise in troubleshooting, customer handling, and product management within the information technology and SaaS industry. Skilled in ensuring system reliability, performance optimization, and incident management. Holds a Bachelor’s degree in Engineering (B.E) with a major in Electronics and Communications Engineering. Something I am very conscious about and obsessed with is to constantly learn and utilize every opportunity to gain new skills. This has helped me to stay motivated and stay on the look for new challenges