Experienced in Customer Success, Program, and Delivery management with a passion for leveraging machine learning to drive innovation. As a customer success advocate, I am dedicated to applying AI/ML techniques to enhance product delivery and exceed customer expectations • Leadership in Technology Delivery: With over two decades of IT experience, I have spearheaded complex projects, emphasized the adoption of best practices and drove continuous improvement initiatives. • Collaboration and Proactivity: I am eager to closely collaborate with clients and cross-functional teams to deliver impactful solutions. My commitment lies in fostering a culture of innovation and excellence while actively making things happen. I thrive on learning, experimenting with novel ideas, and driving efficiency improvements to realize organizational objectives. • Customer-Centric Approach: Renowned for my ability to grasp customer business objectives and work closely to deliver high-value services that ensure market success. • Expertise in Digital Banking, Insurance, Telecom, and CRM: I possess proven proficiency in comprehending project objectives, engaging stakeholders, and offering strategic solutions. My extensive experience spans across diverse industries, particularly in digital banking, insurance, telecom, and CRM. • Global Stakeholder Management: I have effectively managed relationships with stakeholders from a multitude of countries including Australia, Bahrain, Bangladesh, Belgium, Canada, Kuwait, Saudi Arabia, UAE, India, UK, and the USA