Six Sigma Certified Operations Head with broad experience in customer success, project management, and operations. Boosted customer satisfaction from 85% to 95%, increased retention by 20%, and reduced project delivery times by 25% through Agile methodologies. Achieved 98% policy compliance, enhanced productivity by 8%, and cut costs by 14%. Reduced customer churn by 15%, scaled operations for increased demand, and developed a cost-effective order management system with SAP HANA. Proficient in CRM and ERP systems.