CS Pro Pack – Strategic CS Setup with Saptarshi Mondal

Whether you’re a solo CSM or building a team, this will give you the systems, structure, and confidence to scale CS the right way.

What You’ll Get:

🔹 Session 1 – Define CS Goals & Journey Maps

We’ll break down your customer lifecycle and identify opportunities to increase value, reduce churn, and create repeatable processes.

🔹 Session 2 – Onboarding & Retention Workflows

Build a structured onboarding system + proactive retention playbook based on customer milestones—not fire-fighting.

🔹 Session 3 – Metrics, Tools & Team Setup

What should you track? What tools should you use? How do you report CS impact? We’ll answer all that and share templates/playbooks.

🎁 One follow-up session to revisit CS KPIs and performance tracking.