Saptarshi Mondal
Building Customer Success from Scratch 🛠️🚀
Starting CS at a startup or SMB?
This session will give you the foundation needed to build a CS team that supports long-term growth.
- 🏗️ Role Definition: Learn which roles are essential for a strong CS team.
- 📋 Core Processes: Build workflows for onboarding, renewals, and engagement.
- 🛠️ Tool Selection: Choose the right tools to streamline your CS operations.
- 📈 Defining Success Metrics: Track and showcase the impact of CS efforts.
Why Choose This?
Perfect for startups and businesses that want to ensure they’re set up for long-term success. One follow-up session is free to adjust and optimize as you grow.