An IT professional who have been here for the last 7+ years of overall experience in Technical support of Microsoft Enterprise/Messaging Infrastructure. Capable of adapting to rapidly changing environment and resolving mission-critical issues to ensure bottom-line success and committed to efficient and accurate management of Information Systems in a fast-paced, deadline-driven environment. Currently into a Team lead role who acts as a support operations, technical, and process management resource for broad and complex issues. Provides technical or process planning, training and guidance to Microsoft’s support partners. Possess the enthusiasm for work, strong desire to succeed and commitment to continuous skill development that help build confidence and high level motivation to achieve desired results. I am a dedicated, confident and highly motivated team player. As a leader I lead from the front and present a clear and concise vision on delivering goals and objectives. I am very passionate about technology and the way in which maximize productivity using it. One of the greatest values I bring to my colleagues and environment is not simple knowledge and experience, but the ability to inspire confidence in others, particularly in their own innate abilities, simply by acting as a reference point and counselor. My Technical Specialties: Identity Online - Azure - DirSync/AAD Connect Office 365 - Exchange Online / EOP / ATP / Hybrid