I have 360 degree knowledge from a Cloud, Infrastructure, and Enterprise applications support perspective, have worked with customers from diverse verticals allowing me to adapt solutions to the needs of the enterprise. • Repeated success directing IT projects from inception to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery. • Manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence of problems within a 24/7 on-call environment. • Process improvement with a history of implementing new procedures and technologies to strengthen security posture, enhance operational efficiency, and control costs. • Responsible for Overall delivery and People management of teams supporting multiple sites and disciplines including Windows Server & VMware, Network, F5 load balancer, MS SharePoint, MS SQL, MS Azure, Checkpoint Firewall, Messaging(office 365), SCCM, EMC Avamar, DataDomain, Business platform solutions(CARA and Jenkins), Qualys Guard, Broadcom Automic(UC4) Linux/AIX and IAM( Identity and Access Management). • Ensure satisfactory project delivery and management through operation execution and quality assurance. • Planning and implementing Service Management. • Work collaboratively with teams and vendors to design and test next generation deliverables. • Keeping track of all critical or major incidents and sharing RCA with customers. • Ensuring prompt communication to the customer in case of any Major failure or breakdown. • To ensure that service norms committed to the customer are met • Have real-time Experience on Designing, Configuration, Installation, Troubleshooting and Administration of Exchange Servers, Active Directory, Windows Servers, SCCM, Windows Machines and Vsphere