Results-driven Engineering Director with 24 years of experience driving innovation and delivering high-quality technical solutions. Proven track record of enhancing application performance, reducing customer complaints, and improving CSAT scores. Skilled in developing scalable architectures, implementing lean processes, and mentoring high-potential teams. Key achievements include reducing technical complaints by 93% at Anchanto, establishing a Technology Practice in Salesforce and DevOps at Suyati, and designing a Robotic Order Analyzer that reduced call volume by 22% for Verizon. Experienced in eCommerce integrations, 3PL, ERP, API development, and web applications. Passionate about building strong relationships, identifying customer pain points, and delivering innovative solutions that drive business growth. Recognized as a High Potential Leader and recipient of the Certificate of Excellence award from Verizon's CIO. As an avid learner, constantly upskilling in the latest technologies to stay at the forefront of industry trends and drive innovation. Committed to leveraging cutting-edge AI solutions to enhance business processes, improve customer experiences, and unlock new growth opportunities.