As a Senior Business Analyst, I contribute to the development and improvement of the company's products and services, using Agile-SCRUM methodologies and Jira tools/ trello to manage and track the project lifecycle. I collaborate with product owners, developers, testers, and stakeholders to elicit, document, and validate the business and technical requirements, and to provide insights and solutions to meet the user needs and expectations. With over 6 years of experience in various startups and environments, I have developed core competencies in customer relationship management, problem solving, communication, and analysis. I have also acquired multiple certifications, including Pega CSA and Business , to enhance my skills and knowledge. My goal is to leverage my expertise and passion for education and technology to create innovative and impactful products and services that can transform the learning outcomes and experiences of millions of students and teachers.