Over 25 years of experience in Software Research and Development. Dynamic and highly effective leader with a career history of innovative web, desktop products, and services used by millions of users daily in leading products from Zendesk and Adobe (Creative Cloud). At present, lead portfolio architect for Zendesk flagship product Agent Workspace and Messaging. Fast and relentless builder with a keen focus on innovation and engineering - spearheaded several groundbreaking new initiatives while earning domain expert status with many patents and IPs. Nimble executive quickly shifts from architecture to driving engineering design, code reviews, AGILE project management, and operations. Team builder with proven success in hiring and building world-class, diverse engineering teams. At present guiding a diverse team of ~100 engineers at Zendesk, spread over the globe (APAC/AMER/EMEA). A passionate innovator with a sharp focus on executing projects. Mentored research interns for more than 10 years, helping them to generate papers and IPs. Have more than 50 patents around large-scale distributed architecture, triggers, automation, software subscription, Digital Rights Management, Image and Audio Processing, Machine Learning, and Vector graphics.