•Transformed business needs into actionable features and user stories, maintaining a prioritized requirements backlog aligned with product vision and stakeholder expectations. •Collaborated with Product Management, Client Engagement, and Engineering teams to define goals, gather continuous feedback, and steer product development toward measurable business value. •Led agile planning and delivery execution by facilitating sprint planning, tracking progress, and ensuring timely, high-quality releases across geographically distributed teams. •Acted as the voice of the customer within delivery teams, offering clarifications, resolving conflicts, and ensuring alignment throughout the software development lifecycle. •Established traceability across the delivery chain — from scope definition and technical design to QA and production release — ensuring seamless execution and accountability. •Championed innovation and continuous improvement, optimizing delivery models, resource utilization, and solution approaches while maintaining cost-effectiveness and sustainability. •Provided strategic leadership and mentorship to cross-functional project teams, driving ownership, collaboration, and morale while aligning performance with organizational goals. •Managed resource planning, onboarding, and workload balancing, assigning tasks based on individual strengths and availability to maximize output across concurrent projects. •Led hiring and career development initiatives, collaborating with HR and L&D to identify skill gaps, conduct training interventions, and ensure the workforce stayed current with evolving technologies. •Thrived in global delivery environments, working closely with international stakeholders, adapting to diverse work cultures, and ensuring seamless communication and delivery excellence.