I am an Enterprise Technical Account Manager with 4+ years of experience in client-facing roles, helping B2B SaaS companies drive retention, revenue, and satisfaction. My expertise spans technical onboarding, upsell & cross-sell strategy, issue resolution, and building long-term partnerships with enterprise clients. At MoveInSync and previously Rippling, I’ve worked across support, onboarding, and technical success, often collaborating with product and engineering teams to solve high-impact customer problems. I’m passionate about combining technical depth with business insight to deliver measurable outcomes. 💡 Key strengths: • Strategic account management • Technical troubleshooting • Upselling & expansion • Stakeholder communication • Driving CSAT & retention Always open to solving new problems, learning fast, and growing in high-impact customer roles.