Strong operations and strategy experience spanning 13 years. I am passionate about building high performing teams that foster learning & innovation, while building strong customer relationships globally. Ex-COO at Kapture Cx - an enterprise SaaS CRM firm. Previously led 100+ global team of customer success managers, project managers & support professionals across SE Asia, Japan, Europe and US. Extensive experience in working with global enterprise clients, responsible for customer success and cultivating expansion opportunities. Strong experience in establishing and managing international operations, building strong customer relationships and leading company-wide strategic initiatives.