Over 17 years of experience in enterprise system solution design, integration, automation, and IT service delivery management; PMP and Scrum certified Project Manager adept at end-to-end project management for technological transformation and software development projects. Experienced in Agile and waterfall project management methodologies. IT Service Delivery Manager with ITIL V3 Foundation Certificate and extensive experience leading managed services for Software as a Service (SaaS) and Integration Platform as a Service (iPaaS). I thrive on transforming diverse, cross-functional teams into unified, high-impact units through collaborative leadership and the strategic application of agile frameworks—Scrum and Kanban—customised to each organisation's unique needs. This approach consistently drives technology initiatives to successful completion while ensuring every deliverable creates meaningful business value and enhances the customer experience. KEY ACHIEVEMENTS: - Spearheaded the delivery and service transition of a 3PL WMS-SAP integration project within the retail and consumer products sector, coordinating multi-company teams across diverse regions (Consultant/Integration Delivery Manager, Glue Reply). - Orchestrated the delivery of a comprehensive integration, support, and enhancement project spanning ASEAN and ANZ regions for Citibank, successfully meeting the critical 6-month milestone while maintaining exceptional 99.99% service availability standards, which directly led to contract renewal and continued client engagement. (Managed Services Delivery Manager, TIBCO Software India Pvt Ltd). - Functioned as SPOC for service transition of 180+ BI applications with ETL processes to big data architecture (Hadoop framework) from data warehouse architecture; established standard operating procedures, escalation matrices, and knowledge transfer and management procedures to ensure transition within a 90-day cut-off period with resource optimisation by 10%. - Devised cost-saving automation strategies for efficient service delivery; instrumental in achieving 71% turnaround effort savings, delivering a cost benefit of USD 199,000 by implementing the JAWS tool for incident monitoring for Truist Bank (Project Manager, Infosys Ltd). -Reversed the decline in compliance rates globally (databases and servers updated to the latest security level) for Deutsche Bank from 67% upon joining to 97%, including 92% within 6 months, using the Kanban framework of the Agile approach for visualising progress (Client Project/Program Manager, DXC Technology).