Adept QA Oracle/Head over 20+ years of IT experience in different types of QA services. Specialized in functional automation testing, QA processes, QA metrics and methodologies, Audit norms and implementation, designed and development of automation frameworks, custom test strategies, pre-sales, RFP, Java, Selenium. Maintained high performance levels for service-related processes, and proactively implemented improvement activities, recovered from critical incidents, coordinated with resolution parties/vendors, and established effective communication between stakeholders for post-incident reviews, Ensured that systems/procedures/methodologies are in place to support outstanding service delivery, designed KB for capability building and delivery norms, Developed a good understanding of projects to gain insights into the scope of service delivery, had accountability for service delivery performance, met customer expectations, and driving future demand, Analyzed third-party as well as internal processes, and created strategies for service delivery optimization. Ensured Change management to address new challenges and process improvement for service delivery upgrades, Provided accurate and regular reports to the management on performance of the service delivery for multiple projects, spearheaded talent acquisition, performance assessment with metrics, training, and mentoring, Built strong relationships with teams and stakeholders to enable effective dialogue exchange between departments and teams. Supervised QA management teams to facilitate continual improvements in the regular releases and upscaling. Collaborating with DEV, BA and QA teams to set standards for software, hardware, and security, Exceptional functional and technical capabilities to help clients transform, migrate, modernize, and run their existing technology platforms. Thanks for your time to visit my profile.