Project Manager, Certified Scrum Master, ITIL4 Certified Service manager with 7+ years of experience in delivering successful projects in the Information Technology, SAAS software, security, digital marketing industries with a sound understanding of Business Analysis and Project Management. MBA Graduate from School of Business, the State University of New York which is an AACSB Accredited School. PROFILE HIGHLIGHTS Business Process Analysis and Improvement, Business Requirements, Functional Requirements, Object-Oriented design, Development and Testing, SDLC, Workflow analysis, GAP analysis, Impact Analysis, Use case, Process Mapping, Quality Test Plan, Experience in Agile and Waterfall methodologies. Ability to resolve issues, project planning, project risk management, as well as tracking and reporting on project status and achievement of project objectives. Some of my technical skills include: -IT Service Management - Business Development - Software as a Service (SaaS) - Project Management -Product development - Web development and Mobile applications - Product Roadmap Planning & Estimation - User experience - Agile methodologies - Customer service - Use of collaborative tools such as; Jira, Trello, Google docs, Slack, Microsoft office - Business Strategy - Sales & Marketing Soft skills include: - Strong communication skills(verbal, written and presentation) - Great interpersonal skills - Negotiation - Problem solving - Coaching