With 22+ years of experience in end-to-end operations management and service delivery, I am a dynamic and results-oriented leader. I currently serve as the Vice President Delivery at Lucidplus IT Solutions, a company that provides innovative and customized technology and consulting services to clients across various industries and domains. Prior to this role, I managed the delivery of multiple projects at IBM India Pvt Ltd. ensuring quality, on-time, and cost-effective service delivery including the subcontractor management tower and the project optimization tower where I managed various workforce management activities including utilization and cost optimization across Europe, Asia Pacific, and ASEAN regions. I have successfully led the transition and stabilization of new programs, implemented process improvement initiatives, and achieved high customer satisfaction and process compliance. I have a proven track record of driving business transformation, managing P&L, and mitigating risks and changes. I am a certified Project Management Professional and a skilled business leader, with over 10 years of experience in setting up and managing outsourced (BPO) operations. I also have over 8 years of experience managing various banking operations. I am passionate about delivering excellence and value to my clients and stakeholders.