Sajal is a seasoned e-commerce and operations professional with a Bachelor of Engineering degree in Information Technology from Birla Institute of Technology, Mesra. He holds two certifications from Aspiring Minds in data processing and software development, demonstrating his proficiency in SQL and other analytical tools. As an Assistant General Manager at Dunzo, he led the Dunzo Daily business, a new and innovative offering that delivers groceries and essentials within 19 minutes. He set up processes, built revenue models, improved profits, optimized operations, and built vendor relationships, achieving impressive results. He increased the margin from -10% to +15%, reduced refunds by 50%, and grew the user base by 3x within six months. Sajal is passionate about identifying and solving business problems, p&l management, identifying and setting up new scope of business and process improvements. He is a collaborative, results-driven, and analytical professional who enjoys working in a fast-paced and dynamic environment.