At Kyndryl, my focus as a Consultant in Incident and Problem Management revolves around enhancing system reliability and reducing downtime through meticulous analysis and effective communication. Partnering with cross-functional teams, we've fostered an environment of continuous improvement, ensuring that post-incident reports and root cause analyses translate into actionable insights. My operational expertise extends to proactive monitoring and issue resolution for server storage and backup systems, leveraging tools like Control-M for optimized job scheduling on diverse platforms. With a foundation in access control and multi-factor authentication, I contribute to upholding corporate governance standards and safeguarding sensitive processes.