I managed IT operations across a 13-branch textile retail chain (1,500+ employees) running Ginesys ERP, resolving infrastructure and network latency issues, and working with vendors on a SonicWall and Fortinet-based firewall setup across all branches. I'm now building on that with Google's Cybersecurity Certificate, working toward a SOC analyst career, bringing a practical, real-world lens to security rather than just theory. If you're an SMB looking to assess your network setup or get a second opinion before a security investment, I'm happy to help.