Hey, I'm Sai — a ServiceNow Developer based in Hyderabad. I've been in IT for 5+ years, and for the last 4+ I've been heads-down in ServiceNow, working mostly on ITSM, HRSD, and Service Catalog. Right now I'm working on an employee onboarding app — basically making sure new hires get routed to the right teams automatically instead of someone chasing emails. Before that, I spent time fixing up Incident and Problem Management for a smoother, faster support process. Day to day, I'm building Flow Designer workflows, Service Catalog items, business rules, client scripts — the stuff that actually makes ServiceNow useful instead of clunky. I'm CSA certified, and I also know my way around HRSD. If you're stuck on a Service Catalog build, a Flow Designer automation that won't behave, or just trying to figure out ServiceNow as a career move — happy to help.