Masters in Business Analytics at Franklin University, Columbus, Ohio. Skills: MongoDB · Statistics · Tableau · Database Management System (DBMS) · Microsoft Excel · Analytical Skills · Presentation Skills • PowerBI Previous Experience : Senior Manager of Customer Care at Tata Motors Ltd, handling after sales service & spare parts business of Passenger Car division with an impressive & flourishing track record in Indian Automobile industry in last 7 years. Over 6 years of management experience in the workplace & credited with successful operations in after sales service in three of the leading automobile companies in India ~ AmaraRaja Batteries Pvt Ltd & Honda Motorcycles & Tata Motors Ltd. Qualitative experience in handling after Sales & Service activities, Spare parts consumption growth, Network expansion, Customer satisfaction & Technical product feedbacks. The large and diverse team of Managers in the provision of a superior customer service, attaining various promotions and awards to reflect such an ability. Demonstrated abilities by consistent growth in service inflow, spare parts consumption, customer retention, Customer satisfaction & Dealership profitability.