Greetings! I am a certified Dynamics 365 CRM professional with over 6 years of experience in designing, customizing, and implementing CRM solutions for businesses across various industries. My expertise includes system configuration, data migration, integration with third-party tools, and creating custom workflows using Power Automate. I specialise in delivering tailored CRM solutions that improve customer engagement, streamline business processes, and drive growth. Whether you need end-to-end implementation, system optimisation, or ongoing support, I can help you achieve your business goals. Key Skills: Dynamics 365 CRM Customization and Configuration Power Platform (Power Apps, Power Automate, Power BI) Data Migration and Integration Business Process Automation Entity and Workflow Design JavaScript, HTML, and CSS for CRM Customization Azure Integration (Logic Apps, Functions) Customer Engagement and Sales Module Expertise Project Management and Client Communication