A dynamic QA Tester at IBM's education development department, leveraging expertise in system integration testing, automation testing, and customer engagement. With a background in sales and a passion for technology, I excel in ensuring the quality and accessibility of web applications and web courses. Prior experience at Vodafone Idea Limited equipped me with valuable customer-facing skills and a strong understanding of product promotion and customer satisfaction. • Spearheaded automation testing initiatives at IBM, resulting in a 30% decrease in overall testing time and a 20% improvement in application stability through API testing with Postman. • Conducted comprehensive root cause analysis, leading to a 25% decrease in defect density ensuring the reliability and usability of digital solutions. • Facilitated knowledge sharing sessions and training for new team members, fostering collaboration and synergy within cross-functional teams. With a proven track record of delivering results and a diverse skill set encompassing testing methodologies, customer service, and content creation, I am committed to driving success and innovation in every project. Let's connect!