Full Stack Developer - C++, SQL, HTML, CSS, Bootstrap, Java, Advanced Java, MongoDB, PHP, Typescript, C#, Angular, MERN, Python, Agile Methodologies, XML, Django, Git, AWS, AI, Kotlin, Kafka & Cybersecurity Proven Expertise in Incident Management (Tata Consultancy Services): - Provided client support for system operation and troubleshooting. - Resolved or escalated problem tickets, ensuring timely resolution of user issues. - Analyzed existing systems and databases, recommending enhancements to meet business needs. - Conducted system analysis, documentation, testing, implementation, and user support for seamless platform transitions. - Collaborated with upper management to drive strategic initiatives and implement new processes. Customer Service Excellence (Tech Mahindra): - Successfully assisted a large volume of customers daily, maintaining a positive attitude and a focus on customer satisfaction. - Responded promptly to customer needs through competent customer service and effective problem-solving. - Managed customer calls and emails, providing information about products and services. - Monitored metrics and derived actionable insights to enhance operational efficiency and performance. - Articulated product highlights and benefits to guide customers in making informed purchasing decisions. Analytical Thinking and Software Solutions (Wipro): - Collaborated closely with business users and analysts to comprehend functionality, proposing creative solutions to meet business needs. - Identified and resolved problems through rigorous root cause analysis and research. - Designed, developed, and integrated software solutions aligned with business requirements and objectives. - Implemented automated testing protocols, reducing software validation timeframes by 21%. - Managed multiple projects, ensuring completion and updating of documentation, scope management, and schedule adjustments. HR Practice In (Ashok Agencies): - Took on all over HR activities of the firm. - Includes HRBP, Strategic Planning, Recruitment, On/Offboarding, etc. Track Record of Innovation and Efficiency: - Introduced and implemented automated testing protocols, showcasing a commitment to innovation and efficiency. - Actively contributed to process improvements, demonstrating a strategic mindset in driving organizational goals. Continuous Learner and Adaptable Professional: - Committed to staying abreast of industry trends, technologies, and best practices. - Known for adaptability and willingness to take on new challenges.