With over 15 years of experience in service delivery, operations management, and tech support, I am a Senior Delivery Manager at Johnson Controls, a global leader in smart and sustainable buildings. I hold the ITIL and Six Sigma Green Belt certifications and I am trained in data science, Python, and PowerBI. In my current role, I manage multiple projects and deadlines, lead and motivate a diverse team of technical support specialists, and ensure customer satisfaction and quality standards. I also leverage my data analytics skills to monitor and improve key performance indicators, identify and resolve issues, and generate insights and reports. I am confident and poised in interacting with individuals at all levels, skilled in organizing and problem solving, and self-motivated and responsible in working in a competitive environment.