With over 8 years of experience in operations, supply chain, and program management, I am a result-oriented and customer-focused Operations Program Manager at Amazon. I am passionate about delivering high-quality products and services that enhance customer satisfaction and loyalty, while optimizing operational efficiency and cost-effectiveness. I have a proven track record of collaborating with cross-functional teams, implementing SLA and defect management frameworks, developing and launching new order fulfillment programs, and executing product launches with various Alexa features. I hold a Six Sigma Black Belt certification and have applied my skills in process improvement, problem solving, and data analysis to achieve significant improvements in key performance metrics, such as quality, output, SLA, and revenue. I also have strong people management and communication skills, and have successfully led and supported multiple projects and programs across different regions and domains.