A “Performance Driven Quality Analyst” with high knowledge of Customer Service Experience that is bringing in business acumen and record of achievements developed in over 10 years’ career in Customer Service. In addition to proactive, analytical and a decisive team player, I am a networker in both online and offline. I inspire and motivate people with my positive energy. Driven by finding new ideas and ways to get out the best of people and myself, in order to achieve and accomplish goals. Always keeping in mind that collaborations lead to a positive operating result. Used instincts, insight, judgment, and timing to succeed on tough deal: - Operations Management focusing on maximizing customer satisfaction, process compliance, etc. - Process improvement initiatives to achieve maximum efficiency in various operations. - Ascertaining needs & goals, streamlining operations and envisioning new concepts. - Championed in Customer Service, Quality and CSAT/DSAT analysis with the option to CSAT improving efficiencies and enhancing competitive strength. I am mainly responsible for completing transaction monitoring on weekly, monthly and quarterly level. 𝗞𝗲𝘆 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗜𝗻𝗱𝗶𝗰𝗮𝘁𝗼𝗿𝘀 such as 𝗖𝗦𝗔𝗧, 𝗤𝗔, and 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆 𝗺𝗲𝘁𝗿𝗶𝗰𝘀 mainly help you to determine whether you are performing well or if you need any additional coaching and support on certain areas for improvement. My main objective is to achieve full green metrics on EUC (End User Critical), BC (Business Critical), CC (Compliance Critical)and QA calibrations. ✔ Interests: Quality management | Customer Service Management | Business Management | Strategy | Communication | Implementations | Personal & Employer branding ★ Talents: Relation Management | Change | Networker | People Connector | Business Development | Pioneer | Presentation | Training | Coaching | Communication | Creative Key competencies- Early development education Creative thinking Data analysis Commercial awareness Software and hardware intelligence Result oriented International travel and tourism discipline Communication Logical and critical problem solving Stress tolerance