PROFESSIONAL PROFILE A business & technology driven professional with diverse/ cross-cultural experience in Project Management, Delivery, Implementation and IT Infrastructure Management in the IT industry A project planner with expertise in planning, executing and spearheading IT infrastructure and support projects Motivated achiever who guides the organization in applying innovative technological solutions to business settings, provides added value, and creates project deliverables in a timely manner. AREAS OF EXPERTISE • Analysis, design, implementation and management of enterprise-wide IT infrastructures and distinguished abilities in end-to-end process management, designing IT solutions, supporting & developing technical Staff/team to achieve performance objectives • Experienced in handling IT Infrastructure Projects • Demonstrated excellence in motivating and managing high performance global teams • Managing Delivery & Operations for large organizations • Involved and implemented Service Improvement Plans (SIP), Managing SLA/OLA and CSAT (Customer Satisfaction)