1. ServiceNow enthusiast with 12+ Years of overall IT experience and 11+ years of experience in ServiceNow 2. Key member of ServiceNow Center of Excellence(CoE) team at TCS 3. ServiceNow Certified Implementation Specialist - Discovery 4. ServiceNow Certified Implementation Specialist - Discovery 5. ServiceNow Certified System Administrator 6. Implemented 6 end to end ITSM Project across UK, Denmark, Malaysia & Belgium (Brussels - NMBS/SNCB) 7. Experience of client interaction for all of the above mentioned locations 8. Experience with implementation of ServiceNow ITSM,ITAM, ITOM , Finance Management & Service Portal 9. Designed and implemented complex integration solutions 10. Configured PoC set up's for niche ServiceNow modules like CSM, HRSD, SAM and ITBM. 11. Experience of working on and designing solution for Domain Separated(MSP) platform. 12. Experience of working on complex RFP's for Implementation and Maintenance opportunities Current Role: 1. Working in collaboration with pre-sales team to design solution from ServiceNow perspective 2. Exploring ServiceNow line up for various industries 3. Working on new initiatives and PoC's (R&D) with ServiceNow Offerings 4. Working in building new solution's leveraging the latest ServiceNow features like remote tables, IntegrationHub, Software Asset Management 5. Providing expert guidance to any project in TCS requiring help with certain initiative 6. Conduct Training and Demo sessions for TCS employees on new features launched by ServiceNow 7. Assess other ITSM tools in market like FreshService, BMC Helix & iFix.