A highly successful people leader with 20+ years of experience in leading and managing Contact Centre, Sales, Service and Guest Experience Teams in diverse industries such as Property Management, Hospitality, Technology, Collections and Telemarketing. I can work under pressure; provide exceptional customer service, spearhead change management projects, meet sales quotas and deadlines by motivating, inspiring and leading successful high performing teams. I thrive on challenges and enjoy driving process improvements based on DMAIC (Six Sigma) and AGILE methodologies. Key strengths include: • People Management • Call Centre Technologies • Process Improvement -Six Sigma & Agile Methodologies • Project Management - Prince2 • Design & rollout of large-scale programs • Financial & Revenue Management • Digital transformation expert • Recruitment, Training & Mentoring • Strategic thinking • KPI attainment & Reporting • Negotiation & Influencing Skills