- Qualified Salesforce Developer with experience in the industry who is always willing to learn and explore new technologies. In his past role he was responsible for developing customized solutions based on business requirements within salesforce cloud platform. - Gathering requirements which includes communicating with clients and performing different kinds of analysis like impact analysis , feasibility analysis and then converting them into the real world solutions that will help business to grow. - Hands-on knowledge of salesforce production support which involves troubleshooting issues that business users are facing while working within SLA. - Worked on ITIL framework for managing service requests , incidents , Enhancement requests. Technologies that I am working/worked on : Front-end: HTML, CSS, JavaScript, LWC framework, Visualforce Pages. Back-end: Java, REST Web Services, Apex Triggers ,Apex Testing, Salesforce Integration, SOQL, SOSL. Tools : JIRA, ServiceNow, Azure DevOps , GitHub , Confluence, Bitbucket.