I am a dynamic Business Systems Analyst, Product Owner, and Automation Specialist with a proven track record of delivering innovative, efficient, and scalable solutions that drive business success. With almost a decade of experience, I excel at bridging the gap between business requirements and technical solutions to help teams streamline operations, optimize workflows, and deliver measurable results. My approach combines deep analytical thinking, a passion for emerging technologies like AI and automation, and a commitment to fostering collaboration among stakeholders. I specialize in turning complex challenges into actionable strategies that align with organizational goals and deliver value to end users. Domains • IoT & Micromobility - EV-sharing platforms and IoT-enabled solutions. • FinTech - Peer-to-peer lending platforms, international payment systems, and credit lending processes. • E-Commerce - Platforms for B2B and B2C operations, including healthcare product marketplaces and retail solutions. • Supply Chain & Logistics - Workflow optimization and process management for inventory tracking and operational efficiency. • ERP Systems - Digital transformation of paper-based systems to online platforms for manufacturers. • Utilities - Process improvement for internal processes to complete utility projects. • Event Management - Platform to manage events on the go. Skills • Product Management – Product Roadmap, Backlog Management, Story Prioritization • Business Analysis – Requirement Gathering, Requirement Elicitation, Stakeholder Engagement, Problem Solving, Gap Analysis, Data Analysis, System Analysis, Product Testing, Customer Service, Customer Support, Process Modelling, User Stories, Wireframing, Requirement Traceability Matrix, Unified Modeling Language (UML), User Acceptance Testing (UAT). • Documentation – Business Requirement Document, Functional Specification Document, Data Dictionary, User Story, User Manuals, Release Notes. • Requirement Management Tools – JIRA, Clickup, HP ALM, Teamwork, Basecamp • Wireframing Tools – Pencil, Balsamiq • Documentation Tools – Microsoft Word, Excel and Powerpoint, Google Docs, Google Sheet, Coda, Confluence • Project Management Methodology – Scrum, Waterfall • Coding Languages – Python, PHP • Operating System – Windows, Android, iOS • Database – Mongo DB, SQL • No-Code - Glide, Softr • Automation – Make, Zapier, Power Automate • Data Visualisation – Power BI • Other Tools – Wordpress, nCino (Salesforce), Shopify