Hi, I’m your buddy Runjhun Mishra, an IT Infrastructure & Telephony Specialist with experience in IT service management, CcaaS, and project coordination. I specialize in reducing ticket volume, optimizing SLA compliance, and improving IT processes to enhance service efficiency. Currently, I am expanding my skill set in Cloud Computing (AWS, Azure), DevOps, and IT Automation to transition into Manager/AVP roles in IT strategy and digital transformation. 🔹 What I Can Help You With: ✅ IT Infrastructure & Telephony Operations (VoIP, SIP, NICE inContact, Avaya) ✅ Cloud Computing & DevOps (AWS, Azure - Learning, Terraform, Docker) ✅ IT Service & Project Management (ITIL, Agile, SLA Optimization, Incident Management) ✅ Automation & Process Optimization (Python, Power Shell - Learning) ✅ Career Guidance in IT & Freelancing (Resume Review, Skill Development Roadmap) 🛠 Tools & Technologies I Work With: 📊 Project Management & Collaboration: JIRA, Zoho, Trello, Kanban, ServiceNow 🛠 Cloud & DevOps Tools: AWS, Azure (Learning), Terraform, Docker 💻 IT Infrastructure & Virtualization: Windows Server 2012-2016, VMware 🗣 Communication & Telephony: NICE inContact, SIP Trunking, VoIP 📈 Data & Reporting: Excel, Power BI, Tableau 🎨 Documentation & Design: Figma, Canva, Visio 📌 Book a session with me to discuss IT service improvements, project coordination, or skill-building in IT & freelancing.