Sales and Marketing: Supervising sales and marketing operations for achieving increased growth & top-line profitability. Devising marketing budgets and preparing sales forecast plans. Driving sales initiatives to achieve business goals & managing the frontline sales team to achieve them. Providing guidance and support to the front-line team through target setting and reviewing measures. Generating and maintaining MIS for tracking performance of the employees. Business Development: Identifying and developing potential clients in the targeted markets/ industries and sectors ensuring maximum customer satisfaction by providing delivery on time. Exploring markets and collating market intelligence reports for developing key entry strategies to penetrate new markets. Devising and implementing strategies to manage receivables as per company’s credit norms. Client Relationship Management: Managing client service operations for rendering and achieving quality services. Overseeing the resolution of customer complaints on performance bottlenecks. Providing value added customer services by attending customer queries and issues. Monitoring the post service activities like follow up with the customers, service reminders and handling customer grievances for superior customer service. Business Analysis: Understanding the business needs and identifying initiatives that will allow a business to meet those strategic goals. Examining, evaluating, reporting, and recommending improvements on the adequacy and effectiveness of management's strategic gaps & risk management processes. Specialties: Sales and Marketing / International Business Development, Strategic Consultant / Business Analysis